A general order inquiry typically entails just viewing the order. The example below is a Facebook Messenger conversation.
The first screenshot features the request on the order. This request can be made with several different types of sentences. For example:
- check on my order
- pull up my order
- view my receipt
The three examples above will produce similar results.
The second screenshot is how Facebook Messenger displays the receipt. It is triggered when the user clicks on the order confirmation.