In the below return policy example the customer is given detailed information about how to return an item and what that particular site’s policy is for returns.
Returns are an important part of any customer service department, and our system can make this section more complex. For systems like Facebook Messenger or Skype, we can send a file directly in the chat with the return shipping label for the customer to print out.
Speak with a Manager
Our system can be configured to alert a manager if an when we do not readily understand what the context of the chat is. This can be configured to provide a button during office hours that will automatically call your call center. It can also be configured to work with email as well.